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Refund Policy

One Choice Insurance Brokers

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This Refund Policy explains when customers may qualify for a refund following cancellation or adjustment of insurance coverage arranged through One Choice Insurance Brokers. Refund eligibility, calculations, and processing are subject to insurance carrier terms, applicable agreements, and governing laws.

 

Refund Eligibility

 

Customers may qualify for a partial or full premium refund under the following circumstances:

  • Policy cancellation: Unused premiums may be refundable when coverage ends before the scheduled expiration date.

  • Policy adjustments: Removing insured vehicles, reducing coverage, or making other approved changes may result in a premium credit.

  • Overpayments: Duplicate payments or verified billing errors may qualify for reimbursement.

  • Policy rescission: Certain cancellations effective from the original policy date may qualify for a full premium refund, subject to applicable conditions.

Refund eligibility depends on the insurance contract, coverage period, payment history, and applicable legal requirements.

How Refunds Are Calculated

Insurance carriers determine refundable premiums according to policy provisions.

Pro-rata refunds: The insurer generally returns the unused premium based on the remaining coverage period, without a short-rate cancellation penalty.

Short-rate refunds: The insurer may deduct an applicable cancellation penalty from the unused premium.

Minimum earned premiums: Certain policies require a minimum amount to remain payable, even when coverage ends early.

Refunds may also be affected by outstanding premiums, approved policy adjustments, applicable taxes, and financing obligations.

 

Brokerage Fees and Nonrefundable Charges

 

Brokerage fees are separate from insurance premiums and may be nonrefundable when disclosed and agreed upon in accordance with applicable law.

However, customers may qualify for reimbursement of brokerage fees in circumstances required by law, including certain cases involving broker error or misconduct.

Any applicable fees or deductions will be determined by the relevant agreements and legal requirements.

 

How to Request a Refund

 

Customers seeking a refund should:

  1. Contact our office: Email info@onechoiceinsurance.com or call (800) 800-1799.

  2. Provide relevant details: Include your name, policy number, insurance carrier, cancellation or adjustment date, and reason for the request.

  3. Submit supporting documents: Provide cancellation confirmation, payment records, or other documents when requested.

  4. Await review: We will assist in forwarding the request to the appropriate insurer or payment provider.

Refund approval and the final amount are determined by the responsible insurance carrier or payment provider.

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Refund Processing Timelines

 

Refund processing begins after the insurance carrier receives the necessary cancellation or adjustment information.

The time required to calculate, approve, and issue a refund varies according to the insurer, policy type, payment arrangement, and applicable state requirements.

Where a statutory refund deadline applies, the responsible party must comply with that deadline. One Choice Insurance Brokers cannot guarantee a specific processing date for refunds issued directly by insurance carriers or third-party financing companies.

Refunds may be issued through the original payment method, check, or another method approved by the responsible provider.

 

Refund Restrictions

 

Refunds may be reduced, restricted, or unavailable when:

  • The policy contains a minimum earned premium.

  • All premiums have been earned before cancellation.

  • Outstanding balances or permitted deductions apply.

  • The insurance carrier's policy conditions limit refunds.

  • Applicable laws or contractual provisions establish different requirements.

Customers should review their policy documents and contact our team for clarification about their specific circumstances.

 

Contact Us

 

For refund questions or assistance, contact:

One Choice Insurance Brokers
225 W Hospitality Lane, Ste 300
San Bernardino, CA 92408

Email: info@onechoiceinsurance.com
Phone: (800) 800-1799

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